Watch these testimonials from our happy customers
Real stories. Real results. Real smiles.
Nothing speaks louder than the words of our happy customers. In these short videos, you’ll hear firsthand how our products and services have made a real difference in their lives. From solving problems to exceeding expectations, these testimonials capture genuine experiences and lasting satisfaction.
Shelly
We’ve had first-class service from the Pure Water People – always friendly, professional, and just a phone call away. I’m Shelley Sturdy from Bristol, a mum of two teenagers, living with my partner Tom and our dog, Buddy. We’d been thinking about installing a water purifier for some time, as the water here is notoriously hard. Since getting ours, the difference has been incredible – tea and coffee taste fresher, there’s no chlorine flavour, and no limescale in the kettle. Cooking feels cleaner and more natural, and it’s reassuring to wash our organic fruit and vegetables in pure, chemical-free water. Even pasta comes out better, with no strange residue on the surface.
I also love my CleanStart system, which sits above the washing machine and infuses the water with ozone bubbles. I now wash everything – even towels and bedding – at just 30 degrees, without using detergent, and everything comes out perfectly fresh. I’ve recommended Pure Water People to friends and family who’ve tasted our water, seen our setup, and left ready to get one themselves. Honestly, I’m surprised it’s not in every home in the UK – the benefits are just that good.
Mo and Bill
Bill and Mo have been long-time believers in the benefits of soft water, having used a system for over 30 years. When they moved to their new home, a friend recommended Pure Water People, and they were impressed from the very first consultation. They chose a neat under-sink installation, carried out by a professional fitter who did a superb job. Before, their water tasted dreadful – now it’s as fresh as bottled water, making tea and coffee a pleasure again. There’s no limescale in the kettle or on taps, and cleaning the shower is now quick and easy, saving them hours of effort each month.
They’ve noticed real benefits beyond taste and convenience. With hard water gone, appliances like the washing machine and boiler will last longer and run more efficiently. They use less shampoo, detergent, and cleaning products, which saves money and is kinder to the environment. Even their dog prefers the taste of the water! For Bill and Mo, the change has been transformative – and they wouldn’t hesitate to recommend Pure Water People for both the quality of the product and the professionalism of the team.
Adrian
Adrian Cocker, a long-time Portishead resident, has been a Pure Water People customer for over 20 years. When he first moved into his home, a burst hot water tank revealed the effects of living in a hard water area. After researching solutions, Adrian was impressed by the knowledge and professionalism of the team, and chose Pure Water People as a long-term partner. Since then, their technicians have visited annually, always arriving on time, carrying out the service efficiently, and leaving the system running perfectly for another year – with no breakdowns or call-outs.
For Adrian, the relationship feels personal; service visits are like welcoming a friend back into the home. He values not just the reliability of the equipment, but the company’s genuine commitment to its customers. He sees investing in water quality as a “life purchase” – much like solar panels or a car – with the cost working out to just pennies per day over its lifespan. After two decades of trouble-free service, Adrian says he’d happily invest again for another 20 years, confident that Pure Water People live up to their reputation.
Antoinette
Antoinette first noticed the problem in her skin and hair. After showering, her skin felt dry and tight, with cracking around her nose, and her hair had become dry, frizzy, and unmanageable. Her young daughter also began developing eczema patches, which made bath times less enjoyable. Concerned about her family’s comfort and skin health, Antoinette decided to have a water softener installed.
The results were almost immediate – her daughter’s eczema cleared up, leaving her happier and more comfortable in the shower. Antoinette’s own hair became bouncier and softer, losing its brittle feel, and her dry skin patches disappeared completely. She’s convinced that anyone who cares about their skin and hair – especially those with curly hair – should make the switch. For her, the water softener from Pure Water People has been a simple change with a huge impact.
Sunjay
For Sunjay, the benefits of a Pure Water People system were noticeable within days. His skin felt softer, his hair smoother – “like bathing in silk” – and the water had a luxurious feel. Three main advantages stood out. First, the taste: no more buying bottled water, saving money, reducing plastic waste, and helping the environment. Second, the impact on appliances: without limescale, the kettle, washing machine, and other household items stay cleaner and work more efficiently, cutting down on maintenance. Third, the peace of mind that comes from knowing his family is drinking and bathing in pure, clean water.
Sunjay calls it a “complete game changer” and says the decision is an easy one. For anyone thinking about installing a water purification system, his advice is simple – just do it. He couldn’t recommend Pure Water People more highly.